About the Candidate.
Highly accomplished and client-focused legal professional with 10+ years of extensive legal experience in high-volume litigation settings, uniquely qualified to serve as a Legal Intake Specialist. As Head of Litigation, I have a proven track record as a primary point of contact for complex legal inquiries, adept at conducting comprehensive client interviews to gather facts and assess legal issues. My background includes meticulously managing accurate data in case management systems (internal/databases), evaluating case viability, and coordinating with internal legal teams to ensure smooth client handoffs. I possess exceptional attention to detail and organizational abilities, thriving in fast-paced, client-facing roles. My expertise encompasses prompt and professional communication (written and verbal), multitasking, prioritizing, and working independently to evaluate leads based on firm criteria. Proficient with legal databases and a rapid adopter of new technologies, I am prepared to quickly master U.S. legal intake procedures and software such as Clio, Filevine, or MyCase. Committed to maintaining confidentiality and complying with all legal and ethical standards, I am ready to contribute meaningfully to a high-performing legal team and serve as the vital first point of contact for prospective clients.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Legal Intake & Client Relations: Prospective Client Inquiries, Client Interviews, Fact Gathering, Legal Issue Assessment, Lead Evaluation, High-Priority Case Identification, Consultation Scheduling, Client Relationship Management, Unconverted Lead Follow-up, Client Handoff
Case Management Systems & Data: Accurate Data Entry & Management, Legal Case Management Software (Adaptability to Clio, Filevine, MyCase), Legal Databases (LexisNexis, Juta, Google Scholar), Data Integrity, Documentation Maintenance
Communication & Interpersonal: Strong Verbal & Written Communication, Professional Responsiveness, Active Listening, Empathy, Stakeholder Liaison, Interpersonal Skills
Organizational & Administrative: Exceptional Attention to Detail, Organizational Abilities, Multitasking, Prioritization, Independent Work, Confidentiality, Legal &Ethical Compliance, Administrative Support
Problem-Solving & Analytical: Analytical Skills, Problem-Solving, Critical Thinking, Case Viability Assessment
Years Experience:
11
Current and Previous Roles:
Head of Litigation Department, Litigation (Civil & Criminal), Law Clerk
Relevant Experience.
Head of Litigation Department
Years experience:
11
Key Responsibilities:
Served as a key front-line point of contact for complex incoming legal matters, including high-stakes personal injury claims and civil litigation, effectively acting as an intake specialist for new cases.
Conducted comprehensive client interviews and detailed discussions with claimants and legal representatives to gather facts and assess legal issues, determining case viability for internal allocation.
Managed and maintained accurate data within internal case management frameworks and legal databases, ensuring meticulous record-keeping for every client matter.
Evaluated leads and legal inquiries based on firm criteria, identifying high-priority cases that required immediate attorney attention.
Coordinated seamlessly with internal legal teams (attorneys and paralegals) to ensure smooth handoff of qualified client matters and provide necessary initial case information.
Responded promptly and professionally to all incoming communications, including calls and correspondence, demonstrating strong verbal and written communication skills.
Utilized exceptional attention to detail and organizational abilities to track case progress, manage documentation, and ensure compliance with legal and ethical standards.
Successfully multitasked and prioritized a high volume of complex cases, demonstrating resilience in a fast-paced environment and the ability to work independently.
Maintained absolute confidentiality and sensitivity when handling personal and legal information throughout the entire client lifecycle.
