About the Candidate.
Resourceful and adaptable professional with over 8 years of experience in customer service, complaints. Proven success in both BPO and legal environments. Proficient in CRM systems including Salesforce, Aluxium, and Finwise. Skilled in handling sensitive legal documentation, FICA compliance, and customer retention through high-quality service delivery.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Customer Service and Complaints Handling, Legal Compliance and NCR Debt Review, CRM Tools: Aluxium, Salesforce, Finwise, Knowledge Bank and CRM Tools for Insurance Claims Handling, FICA Compliance and Court Documentation, Insurance Claims and Dispute Resolution, Team Training and Live Call Coaching, Organisational and Time Management, Financial Administration and Reporting.
Years Experience:
10
Current and Previous Roles:
Legal Debt Counsellor, Insurance Claims and Complaints Handler, Customer Service Consultant
Relevant Experience.
Legal Debt Counsellor
Years experience:
10
Key Responsibilities:
Customer Service Representative handling account queries, refunds, and complaints.
Promoted to Legal Debt Counsellor in May 2024 for performance and regulatory knowledge.
Prepare court applications for debt review cases, ensuring compliance with NCR guidelines.
Collaborate with attorneys on opposition cases and draft court orders.
Conduct compliance checks on FICA documentation.
Issue clearance certificates upon successful completion of debt review.
Maintain high standards in both customer support and legal process accuracy.
