About the Candidate.
Accomplished Legal Intake Specialist & Subject Matter Expert with a proven track record of driving operational excellence and enhancing customer satisfaction. Recognized as a top performer with three prestigious awards, I excel at identifying critical issues, implementing effective solutions, and streamlining processes to deliver high-quality outcomes within strict timelines. Proficient in managing multiple tasks simultaneously, I am enthusiastic about contributing my analytical and strategic expertise to your esteemed team.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Data Analysis, Administration, Project Management
Years Experience:
6
Current and Previous Roles:
Legal Operations Specialist, Subject Matter Expert, Customer Service
Relevant Experience.
Legal Operations Specialist
Years experience:
6
Key Responsibilities:
Managing the first communication with potential clients, which sets the tone for their experience with the firm Client facing support, Assisted clients in person, addressing their inquiries, resolving problems, and ensuring a positive experience
Conducting initial assessments to determine if the client's case aligns with the firm's areas of practice Streamlined communication processes, reducing response time.
Working closely with attorneys and paralegals to provide them with the necessary case details for informed decision-making
Ensuring that all client information is accurately recorded, stored securely, and easily accessible for the legal team
Data Analysis: Gathering data on legal department performance, such as workload metrics, cost efficiency, and vendor performance, to identify trends and areas for improvement.
Conducted comprehensive training sessions for new intake specialists, ensuring smooth onboarding and proficiency in operational processes.
