About the Candidate.
Gained a good reputation for working well in a team setting, I used to mild train new agents and teach them practical selling skills. In 2016, March, I was awarded top sales performer for the credit card campaign the contact centre was running at the time and the following year, 2017, I was awarded most professional customer service call when interacting with a client over the phone.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Court administration skills, Advanced skills in Microsoft suite, Google workspace, Problem-solving skills and Customer Service Skills, Ability to work independently and as part of a team
Years Experience:
6
Current and Previous Roles:
Lead Manager and Appointment setter, Legal Secretary, Call Agent (Sales and Technical support)
Relevant Experience.
Legal Secretary
Years experience:
6
Key Responsibilities:
Receiving and signing of summons, notice of motions, pleading on behalf of the firm
Developed and maintain a filling and retrieval system for court proceedings
Manage the director’s diary for meetings as well as manage law firm website
Improved client satisfaction by providing timely and accurate legal document preparation
Provide exceptional customer service through phone calls and fostering a welcoming environment.
Facilitated communication between clients and Attorney, ensuring prompt responses to inquiries
Typing and editing letters and all correspondence from the different departments in the Law firm and writing down minutes in meetings.
