About the Candidate.
Experienced administration and customer support professional, with a career spanning over 5 years.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Personnel Selection , Team Spirit, Data Intake, Filevine Support, Documents Submittal Management, Interpersonal skills, Attention to detail, Strong communication
Years Experience:
5
Current and Previous Roles:
Customer Service Representative, Legal Intake Specialist, Interpreter Team Supervisor
Relevant Experience.
Legal Intake Specialist
Years experience:
5
Key Responsibilities:
Collected and recorded relevant details that helped the law firm in determining the appropriate course of action or service for the individual.
Served as first point of contact for individuals seeking services through phone calls, chats, texts and emails.
Administered and reviewed intake forms to collect necessary legal relevant information.
Conducted interviews with clients to obtain additional details, including understanding client’s history, background, and current situation.
Assessed the urgency and severity of the client’s situation to determine the appropriate level of response or service.
Recommended and referred clients to the appropriate service or programs, based on the gathered information.
Maintained accurate and detailed records of client interactions, including personal information, reasons for seeking assistance, and any recommended actions.
Kept clients updated about the next steps, expected timelines, and any additional information they need to know.
Offered emotional support and reassurance to clients.
Ensured that clients feel heard and respected throughout the intake process.
