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About the Candidate.
Client-focused support professional with 10+ years in effective communication, and tidy records. Experienced serving as the first point of contact for new clients: conduct intake calls/ emails, and keep CRM/Sheets up to date. Calm and empathetic; strict about confidentiality and procedures.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Clear phone & written communication, Time management & deadline discipline, Accurate and timely data entry, Documentation control, Problem solving, Cross-functional communication and workflow coordination, Prioritization, Strong MS Office / Google Workspace knowledge, Client-focused and empathetic approach
Years Experience:
13
Current and Previous Roles:
Sales Operations Assistant, Account Support Executive, Customer Service Specialist
Relevant Experience.
Sales Operations Assistant
Years experience:
13
Key Responsibilities:
Handled daily inquiries as first contact: clarified requests, explained next steps, and recorded all details accurately.
Entered/validated records in CRM/ERP and Google Sheets; kept data complete and easy to review.
Scheduled calls/confirmations; tracked status and followed up until items were finished.
Coordinated with internal teams (logistics/finance) and shared clean summaries when escalation was needed.
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