Key Responsibilities:

Keeping records of client interactions, processing customer accounts and filing documents

Overseeing and coordinating with medical facilities to address client’s medical records

Engaging in negotiations with medical providers to secure reductions on behalf of clients

Maintaining detailed records of all requests, negotiations and outcomes, ensuring compliance with regulatory requirements and internal policies

Collaborating closely with internal teams, assisting Lawyers and Paralegals with their everyday tasks

Communicating effectively with clients maintaining fluency in a language other than English regarding the status of their case, providing updates and addressing any questions or concerns in a professional and courteous matter.

Reviewing, proofreading, organizing, transcribing, correcting, and filing legal documents before deadlines.

Working on claims whereby the client has been hurt in an accident, and it was someone else’s fault