About the Candidate.
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Customer-oriented professional with over 4 years of experience in tourism, hospitality services. Skilled in tailoring travel experiences, managing client requests, and providing premium customer care. Strong background in working with international clients, fluent in English and Spanish, with proven ability to deliver memorable and seamless travel experiences in both onsite and remote environments.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Costumer Experience & Client relationship Management, Advanced English, Travel Coordination, Administration
Years Experience:
11
Current and Previous Roles:
Intake Manager, Medical Interpreter, Tour Sales & Guide
Relevant Experience.
Intake Manager
Years experience:
11
Key Responsibilities:
Make outbound calls to pre-qualified contacts, conducting a through intake process through a series of qualifying questions to determine their eligibility to participate in mass torts.
Lead Management
Intake Process
Eligibility Assessment
Data Entry
