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About the Candidate.
Versatile professional with 5 years of hospital nursing experience and 2 years in customer service, including AI-based platforms and legal settings focused on medical malpractice and personal injury. Currently a supervisor overseeing legal case consultants, with a strong track record in leadership, client support, and case management across healthcare and legal industries.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Skilled in team leadership, documentation, and strategic problem-solving, with a client-focused approach and the ability to manage competing priorities under pressure. Highly organized, detail-oriented, and committed to continuous improvement across healthcare, tech, and legal environments.
Years Experience:
7
Current and Previous Roles:
Medical Malpractice Supervisor, PI Intake Specialist, Insurance Verification Specialist
Relevant Experience.
Medical Malpractice Supervisor
Years experience:
7
Key Responsibilities:
Providing case evaluations, ensuring quality documentation, and supporting agents through training, performance monitoring, and operational guidance.
Focused on maintaining high standards, efficient workflows, and client-centered service.
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