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About the Candidate.
Operations and Client Support Specialist with strong experience in legal intake, customer service, and operational leadership. Proven ability to manage high-volume communications, coordinate workflows, build processes, and deliver accurate documentation. Recognized for organization, problem-solving, and consistent top performance.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Advanced English (C1)
Legal Intake & Case Screening
Mass Torts, Personal injury
Client Communication
Workflow & Schedule Coordination
Document Collection & PFS Completion
Customer Service & Escalations
KPI Management & Reporting
Training & Onboarding
Microsoft 365 / CRM Tools
Process Development & SOP Creation
Attention to Detail & Multitasking
Years Experience:
7
Current and Previous Roles:
Intake Specialist / Legal Support, Operations Supervisor, Escalations Specialist
Relevant Experience.
Intake Specialist / Legal Support
Years experience:
7
Key Responsibilities:
Handled high-volume legal intake calls and screened claimants across mass torts.
Completed hundreds of Plaintiff Fact Sheets (PFS) with accuracy.
Managed callback scheduling, communication logs, and documentation.
Provided general legal process explanations (non-legal advice).
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