About the Candidate.
Client-focused Legal Professional (LLB) with experience speaking directly with clients about legal matters, conducting intake, explaining services, and guiding individuals through complex and often stressful situations. I have worked in legal support, dispute resolution, and customer-facing roles where trust, clarity, and responsiveness were essential to converting enquiries into committed clients. I bring a strong blend of legal knowledge, sales communication, administrative accuracy, and customer care, allowing me to confidently handle inbound calls, assess client needs, explain legal services clearly, and close engagements with professionalism and empathy.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Yes
Years Experience:
4
Current and Previous Roles:
Dispute Resolution Consultant, Corporate Language Trainer, Operations, Communication and Marketing Support
Relevant Experience.
Dispute Resolution Consultant
Years experience:
4
Key Responsibilities:
Acted as the first point of contact for clients seeking help with family and civil disputes, conducting initial intake and understanding their legal concerns.
Explained dispute resolution options, processes, timelines, and costs in a clear and supportive manner.
Built trust with clients dealing with emotionally sensitive situations, helping them feel informed and confident to proceed.
Converted enquiries into active cases by addressing concerns, clarifying next steps, and guiding clients through onboarding.
Coordinated scheduling, documentation, and follow-ups while maintaining detailed case records and confidentiality.
Drafted mediation agreements, settlement summaries, and case documentation tailored to each client’s situation, ensuring legal accuracy and clarity.
Acted as the main contact for clients; clarifying their needs, guiding them through the mediation process, answering questions, and ensuring all information was collected and handled correctly.
Facilitated online mediation via Zoom and Google Meet, helping clients set up their devices, navigate digital tools, and securely upload sensitive documents.
Conducted focused legal research and prepared concise case notes to support mediators and attorneys in resolving disputes efficiently.
