About the Candidate.
Highly motivated and quick-learning professional seeking a position to leverage proven sales performance, customer engagement expertise, and team leadership skills. Experienced in process optimization, training, and exceeding targets, with a strong commitment to driving both personal and company growth.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Sales & Customer Engagement: Consultative Selling, Upselling, Customer Retention, Event Planning, Credit Card Promotion
Leadership & Team Management: Coaching, Onboarding, Performance Tracking, Pilot Program Management
Technical & Operational: Technical Support, Troubleshooting, CRM & Call Management, Process Optimization
Years Experience:
11
Current and Previous Roles:
Social Media Manager/Chat sales, Trainer/Orientation Lead, Interviewer/Recruiter
Relevant Experience.
Trainer/Orientation Lead
Years experience:
11
Key Responsibilities: Delivered comprehensive new hire orientations, ensuring accurate profile setup and timely completion of all back-end onboarding processes.
Trained and coached new talent to provide exceptional phone service, maintaining alignment with company policies and performance standards.
Partnered with management to streamline training programs, enhancing efficiency, reducing costs, and improving agent support and performance.
Led weekly performance meetings with team members and senior management, presenting metrics, policy updates, and actionable feedback to drive results and engagement.
Planned and executed summer and winter team events to strengthen culture and collaboration amongst employees.
