About the Candidate.
Client intake & eligibility pre-screening, Immigration case support and documentation, USCIS & consular process coordination, Full-cycle recruitment for legal roles, Case management & CRM/ATS systems, Evidence gathering and file organization, Appointment scheduling, Bilingual communication (English/Spanish)
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
High volume in-bound and outbound calls, Client Services, Full-cycle recruitment processes for administrative, legal, and sales positions.
Years Experience:
5
Current and Previous Roles:
Human Resources Coordinator, Intake team lead, QA, Law firm manager, Administrative & Legal Operations leader
Relevant Experience.
Intake team lead, QA, Law firm manager, Administrative & Legal Operations leader
Years experience:
5
Key Responsibilities:
Handled high-volume inbound and outbound calls, including message taking, call routing, and timely follow-up.
Conducted client intake and eligibility pre-screening, collecting key information and identifying client needs.
Coordinated appointments, consultations, and follow-ups, including biometrics, interviews, and consular appointments.
Provided administrative support for immigration matters such as VAWA, U Visas, Family-Based Petitions, SIJ, TPS, Asylum, and DACA.
Assisted with EOIR forms (42B, 48), I-212 filings, and the preparation of supporting documentation.
Performed case tracking, updated client files, and maintained accurate records within CRM and case management systems.
Supervised a team of 18 sales agents, including training, performance feedback, and ongoing performance monitoring.
Ensured compliance with project timelines and the proper allocation of resources.
