About the Candidate.
Personable and dedicated Customer Service Representative with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to obtain accurate results in process while providing a great service experience. Articulate, enthusiastic details and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
International Experience:
Yes
Availability:
20 or 40 hours a week
Area of Expertise:
Personal injury
Years Experience:
7
Current and Previous Roles:
Bilingual Customer Service Representative
Relevant Experience.
Bilingual Customer Service Representative
Years experience:
7
Key Responsibilities:
Back Office legal assistance services provided to a law firm located in USA
Prepared sensitive case documentation for its submission to court
Reviewed and cured deficient documentation received from court for its proper resubmission
Medical records ordering
Dealt with medical providers/copy service companies for retrieving medical records
Direct interaction with the clients delivering fast and knowledgeable service for routine questions on their cases
Use of soft skills to address clients' concerns and inquiries
Practiced advanced foreign-language (Spanish) abilities to support clients' needs.
